Privacy Policy

1. Introduction

Welcome to Mirembe Hotel ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our hotel.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address
• Date of birth and government-issued ID information
• Payment information (credit card details, billing address)
• Reservation and booking details
• Special requests and preferences
• Communication records with our staff

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Location data (with your consent)

3. How We Use Your Information

We use your information for the following purposes:

• To process and manage your reservations and bookings
• To provide customer service and support
• To process payments and prevent fraud
• To communicate with you about your stay and our services
• To send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and property

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our business
• Payment Processors: To process your transactions securely
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the safety of our guests or staff

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

5.1 What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

5.2 Types of cookies we use:

• Essential cookies: Required for the website to function properly (login, shopping cart)
• Analytics cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

5.3 Managing cookies:

You can control and manage cookies through your browser settings or our cookie preference center. However, please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security assessments
• Access controls and employee training
• Data backup and recovery procedures

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain guest information for 7 years after your last stay for accounting and legal purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us: